Returns & Refunds
When does Bèo Tấm accept returns or refunds?
We want you to have the best possible experience with our handcrafted soaps and natural care products. Bèo Tấm gladly accepts product exchanges or refunds within 7 days from the delivery date in the following cases:
- Items arrived broken, cracked, or damaged during transit.
- Items delivered do not match the scent, variant, or quantity of your order.
- Items have manufacturing or packaging defects attributable to Bèo Tấm.
Non-returnable items
Because our natural soaps and skincare products involve personal hygiene and health safety, we cannot accept returns due to a change of mind once an item has been unsealed, opened, or used. We truly appreciate your understanding.
How to submit a return request
When your parcel arrives, please take a quick unboxing photo or video clip. You can then submit your request and order details to us through any of the following channels:
- Open a ticket directly in your account support page: /account/support
- Message our Zalo or call our hotline: (+84) 979 786 410 (8:00 AM – 9:00 PM daily)
- Send an email to: service@beotam.com
Our team will respond promptly to confirm the issue and arrange a solution for you.
Return shipping costs
When a return or exchange is required due to shop error or shipping damage, Bèo Tấm covers 100% of the return and replacement courier fees. You will not incur any additional charges.
Refund methods and processing time
If you opt for a refund, Bèo Tấm provides two flexible options:
- Direct bank transfer to your designated Vietnamese bank account.
- Store credit credited immediately to your Bèo Tấm Reward Wallet for future purchases.
Refunds are processed within 3 to 5 business days after your return request has been confirmed.